📄 Shipping Insurance Policy

What Is Shipping Insurance?

To enhance your shopping experience, we offer an optional Shipping Insurance service for each order. By selecting this option before checkout, a small fee (3% of your cart subtotal) is added to your order to provide additional protection during transit.

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What’s Covered

Shipping insurance covers the following scenarios:

• Lost packages in transit (e.g. tracking shows "delivered" but the customer did not receive it);

• Damaged products during transit (e.g. items arrived broken, bent, or otherwise unusable due to shipping issues);

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Compensation

If your claim is verified, we will provide:

• One-time free replacement shipment of the affected product(s), at no extra cost;

• If the item is out of stock, we will offer an equivalent replacement or full refund.

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What’s Not Covered (Exclusions)

Shipping insurance does not cover:

• Incorrect or incomplete shipping addresses provided by the customer;

• Packages stolen after delivery is marked complete by the carrier;

• Orders that are refused or unclaimed by the customer and returned to sender;

• Orders that did not include shipping insurance at checkout;

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How to File a Claim

To file a claim for a lost or damaged shipment, please contact us within 15 days of the shipping date, and include the following:

• Your order number

• Tracking number or shipping confirmation screenshot

• Photos of damaged products (if applicable)

Contact:
📧 support@sharkroad.com
📞 +1 3416661045

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Still Have Questions?

If you have any questions about this policy or your coverage, feel free to contact our support team anytime.